At Seena Tienda, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform and services.
1. Information We Collect
We collect information that you provide directly to us, including: (a) Account information (name, email, phone number, password); (b) Profile information (shipping addresses, preferences); (c) Transaction information (purchase history, payment details); (d) Communication data (customer service inquiries, feedback); and (e) Content you submit (reviews, ratings, product inquiries).
We automatically collect certain information when you use our Service, including: (a) Device information (IP address, browser type, operating system); (b) Usage data (pages visited, time spent, clicks, search queries); (c) Location data (general geographic location based on IP address); and (d) Cookies and tracking technologies (to enhance user experience and analyze usage patterns).
2. How We Use Your Information
We use the information we collect to: (a) Provide, maintain, and improve our Service; (b) Process transactions and send related information; (c) Send administrative information, updates, and marketing communications (with your consent); (d) Respond to your inquiries and provide customer support; (e) Detect, prevent, and address technical issues and fraudulent activity; (f) Personalize your experience and show relevant content; and (g) Comply with legal obligations and enforce our Terms.
3. Information Sharing and Disclosure
We may share your information with: (a) Merchants (to fulfill orders and provide customer service); (b) Service providers (payment processors, shipping companies, analytics services); (c) Business partners (with your consent); (d) Legal authorities (when required by law or to protect rights); and (e) In connection with business transfers (mergers, acquisitions, asset sales). We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to: (a) Access your personal information; (b) Correct inaccurate or incomplete data; (c) Request deletion of your information (subject to legal and contractual obligations); (d) Object to or restrict processing of your information; (e) Data portability (receive your data in a structured format); and (f) Withdraw consent for marketing communications at any time. To exercise these rights, contact us at support@seenapay.com.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and assist with marketing efforts. You can control cookies through your browser settings, but disabling cookies may limit certain features of our Service. We use both session cookies (temporary) and persistent cookies (remain until deleted or expired).
7. Children's Privacy
Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at support@seenapay.com or through our customer service portal. We will respond to your inquiry within a reasonable timeframe.
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